• FITNESS: My child is physically fit and able to participate in the sporting activities taking place during the program and accepts all risks resulting from his/her participation in these activities. I agree that CitySports Africa or any of its member companies are not responsible for any injury, death or loss of property to any person suffered while participating or in any way involved in the program, save on the part of our negligence.
• MEDICAL ATTENTION: If my child needs medical attention during the program I allow him/her to be treated by a qualified emergency first aid staff member. I agree that CitySports Africa or any of its member companies are not responsible for any medical emergencies arising from non-disclosure of relevant medical information.
• BEHAVIOR: My child will always conduct him/herself in an appropriate manner during the program and will not act improperly, violently or impolitely towards any other person or property. I confirm that my child will comply with the CitySports Africa or any of its member companies’ regulations. I understand that CitySports Africa or any of its member companies have the right to withdraw my child from the program in the event of serious misconduct.
• USE OF IMAGERY AND VIDEO: By agreeing to these terms and conditions below I acknowledge that CitSports Africa or any of its member companies may use any photos, images or videos that we, or someone on our behalf, have taken of the student. We may also use any comments you make during or in connection with the program for promotional or marketing purposes (e.g. brochure, website, social media) without obtaining your further specific permission or making any payment to you. Such use may include mentioning your first name, age and country of residence.
• PERSONAL BELONGINGS: Please note that CitySports Africa or any of its member companies accept no responsibility for pocket money or personal belongings which have not been given to CitySports Africa or any of its member companies’ staff for safekeeping.

PAYMENTS

6. REFUND: Refund shall be considered after an application is submitted stating the reasons for the pull-out with a third-party document authenticating the request (for example, in the case of medical grounds, a physician report is required). Refund of 85% of Tuition fees only will be considered if an application is submitted within one week of payment provided the program has not started.

7. DEFERMENT OF PAYMENT: 

a. Deferment of payment to future terms is only possible provided application is made not later than three weeks into the program on the following conditions:

1. When an application is made before the program commences, 100% of the sum paid will be deferred.
2. When an application is made after the commencement of the program but not later than three weeks into the program, 60% of the sum paid will be deferred.

b. Upon approval of the deferred payment, the following conditions shall apply:

1. Deferred payment would only last for two years from whence payment is made. Payment not utilized within two years would be forfeited.
2. Parent(s)/Guardian(s) is/are required to give a three weeks’ notice ahead of time before claiming the deferred payment for any of our future program(s). This is to enable us to make adequate arrangements and ensure availability of slots. Failure to do so may result into loss of slot in the new program.

c. In the case whereby the deferred payment is not sufficient for the new program fees, additional payment for the difference would be required before the registration for the new program is considered.

d. However, when the deferred sum is more than the new program fee, the difference would be further deferred to future program(s) and all conditions of the deferment policy shall apply.

e. In the event of a Lockdown (due to pandemic, civil unrest etc.), the CitySports School will make available alternative online classes and program to complete the term.

8. PAYMENT IN INSTALMENT

Payment by instalment is not encouraged, however if requested, it shall only be permitted given the following criteria.

a. For Payment in 1 Installment:

1. 100% annual fee shall be paid at once
2. This will attract a 10% discount

b. For Payment in 2 Installments:

• 70% shall be paid initially
• The balance of 30% will be paid at a date specified
• There will be a 5% discount for this

c. For Payment in 3 Installments:

• 50% shall be paid initially
• The second installment shall be 30% and will be paid at a date specified
• The balance of 20% will be paid at a date specified
• There will be no discount for this

9. PRORATION OF FEES

Proration of tuition only for late admission into the term, the following rate shall apply,

1. 100% Registration fees
2. 100% Kits fees
3. For Tuition fees.

• Within 3 months into the year, 100% Tuition fees
• 4-6 months of the program, 80% Tuition fees
• 7-9 months of the program, 60% Tuition fees
• After 9 months of the program, 40% Tuition fees

10. PARENT(S) AND STUDENT(S) CODE OF CONDUCT:I will receive the Parents and Students Code of Conduct document during induction, and I will abide by it.

11. DISCOUNTS:The following discounts are available at our discretion on Tuition only:
    1. Early Bird – 5% for first 10 to register.
    2. Annual Payment – 10% for those who pay at once.
    3. Sibling – 5% for 2 or more siblings that register.
    4. Referral bonus – 5% for each student referred.
    5. Sports Parents – 5% for students whose parent won the award.
    6. Sports Leader Award – 20% to beneficiaries of this award for one year.
    7. PLEASE NOTE THAT YOU CAN ONLY BENEFIT FROM A MAXIMUM OF ONE DISCOUNT ITEM.

12. INDUCTION

a. Introduction: Induction is done for both student and parent(s)/ guardian(s) who are joining CitySports for the first time to familiarize them with the program and our code of ethics. Induction would only happen after fees have been made and admission confirmed for the student issued. Parents are required to book an appointment for the induction.

b. Induction program entails the following.

• Terms & Condition and Disclaimers to be discussed with the Parent(s) or Guardian(s).
• Comprehensive information about CitySports Africa to be communicated.
• Providing full details about of the Program,
• Introduction of CitySports Africa Coaches and Handlers.
• Sizing of the student.
• Releasing of personalize Kits.
• Question and Answer session.
• Photo-shoot session for the student.
• Signing of the Code of Conduct by the Parent(s)/Guardian(s) and the student(s).

c. Requirements

• Students are to come with at least one parent or a legal guardian.
• For Pre-Academy and Pro-Performance classes, medical report for the child from a physician is to be submitted during the induction.
• Induction must precede the first training session. In other words, no induction; no resumption.

13. SCHOOL ID CARD

It is our policy that all students must always come with their ID card in a visible manner while coming to training or any program.

• The school provides all students with an ID card.
• On entering the centers, students must be prepared to show and swipe their ID card at the center manager table.  In addition, where access control card readers are present, students need to ‘touch in’ their ID card to pass through the security barrier.
• Students ID cards are issued to a specific person and are not transferable. Students must never allow another person, irrespective of whether they are also CitySports School students, to use their card to enter training premises.
• Any student who persistently fails to wear/bring along their ID card, in contravention of this policy will be subject to disciplinary action in accordance with the Students Code of Conduct.  

1. If a student misplaces his/her ID card, they are expected to report the issue to the school then purchase a new one.

14. PERSONALISED NUMBERING:For Basketball & Football students, numbers range from 1-99 for each development level (DL) and numbers are given based on availability on a first come first serve basis. Available numbers are allocated on a first come, first serve basis after registration is complete.

15. PROMOTION TO NEW DEVELOPMENT LEVEL: A student will be promoted to a new Development Level, when:

1. Student reaches the age of the new DL and has at least an average performance

1. Student has displayed exceptional progress in the current level and requires the promotion for continued development
2. A recommendation is brought up by the student’s coaches.
3. All promoted students will be required to get the shirts of the new DL to which they are promoted to.

16. WITHDRAWAL OF JERSEY NUMBERS:
    1. The current Squad Numbers of the promoted student will be withdrawn and a new available number from the new DL will be assigned to the student. Once promoted the student will be given the opportunity to choose from available numbers in the new DL.
    2. A number will be withdrawn if a student is out of the program for more than ONE term. Students that fall in this category will be required to get another available number and a new sports jersey on their return.

17. NO PETS: This policy states that parents, students or third party is not allowed to bring any type of pet to our training facilities or centers to avoid distractions and animal casualties during our programs.

18. COMMUNICATIONS:Our means of communication are through phone calls, WhatsApp, other Social Media platforms and our website. 

1. WhatsApp:Under this channel, all parents would be added to our WhatsApp group(s) which is according to the student(s)’s Development Levels and Centers. These groups serve as a medium for passing relevant information on a daily or weekly basis to keep parents informed about all activities as well as changes in our programs. In addition, students from ages 16 and above can be added to the WhatsApp group in relation to their selected sport(s).
2. Other Social Media Platforms and Website: The communication channels include Instagram: @citysportsafrica, YouTube: CitySports TV and Website: citysports.africa
3. Email:On this channel, all enquiries, complaints, requests in terms of refund and deferment of payment can be sent by parents to ensure a more efficient and effective process. The email address info@citysports.africa

19. MUTUAL RESPECT: This policy aims at creating and maintaining a working environment which is based on dignity and mutual respect amongst our students, parents and staff of CitySports Africa and its subsidiaries oppose to any discrimination based on color, nationality, sex, race or creed. As an employer, we reserve the legal and moral responsibility to protect our employees from any form of harassment, abuse or unacceptable behavior in the cause of carrying out their assigned tasks.

20. CHANGE IN CENTER:If a student who wishes to change his/her training center then an official request must be sent to info@citysports.africa and the student may have to change his/her jersey number if the present number have been assigned to another student in the new center. 

21. CITYSPORTS LEAGUE (CSL): This is an in-house Sports competition in Basketball, Football and Swimming organized by CitySports as a developmental tool for all its students at the Development Starter Level. It’s a Saturday only league across all our sports development centers. Participating in CSL attracts a compulsory additional fee as follows:
    
    200. All development starter program and development level will pay a minimum of N40,200.
    201. However, for every developmental level except the Introduction level across all sports involved, it’s compulsory.
    202. The additional fees cover Logistics, Branding, Media Coverage and so on.

22. DATA PROTECTION POLICY:CitySports Africa or any of its subsidiaries (“We”) are committed to protecting and respecting your (you, your) privacy. We take the privacy of all our customers and other users seriously and take great care to protect your personal information. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please click on the link Data Protection Policy regarding your personal data and how we will treat it.

23. NO SMOKING POLICY:This policy is aims at providing a smoke-free sports environment for our students, parents and guests during trainings at our various centers. It seeks to emphasize the dangers of second-hand smoke which is harmful to the health. Therefore, smoking is disallowed at our training facilities.

24. NO DRUGS POLICY:This policy prohibits the use of substances which include illegal drugs or use of prescription drugs more than the recommended prescription. CitySports Group intends to provide a safe and drug-free training environment for our students, clients and employees.

25. NO ALCOHOL POLICY: This states that drinking of alcohol in our sports facilities is prohibited as it can influence the student’s behavior negatively. Failure to abide by the stated policies after warning can lead to suspension/prohibition of the influencing party from attending our sports programs or dismissal of the student when their parent/guardian smoking behavior persists.

26. CONDUCT AND BEHAVIOUR: When you make a booking through us, you accept responsibility for the proper conduct of all students included on your booking. We reserve the right to cancel a student’s program at any time with no refunds, if, in the reasonable opinion of the Company or the School, the student’s behaviour is disruptive or unsatisfactory (including if the student causes, or is likely to cause, danger, upset or distress to anyone else or damage to property). Our decision is final. We shall be under no obligation to pay compensation or meet any costs you may incur because of the termination of your program. 

27. SAFEGUARDING POLICY: CitySports is committed to the belief that all young people have a right to protection and the needs of young people and others who may be particularly vulnerable must be considered. We are committed to ensuring the safety and protection of all young people involved in our program through the operation of our Child Protection Policies in line with standards of theSafeguarding Policy. As a result of this commitment, CitySports has a duty of care to directly safeguard from harm to all young people involved in any program and activity that we deliver. CitySports also has the responsibility to ensure that, within all the programs we deliver, any partner organisations must also have established policies and provide protection to young people. CitySports is committed to devising and implementing policies so that everyone in the organisation, whether they are paid staff or volunteers, accepts their responsibilities to safeguard young people from harm and abuse. This means to follow procedures to protect young people and report any concerns about their welfare to appropriate authorities. See our Safeguarding Policy